ProCore Solutions has made extensive investments in state-of-the-art technology in order to provide better service for you and your clients. Our ability to do this allows us to offer our services to you, allowing you to take advantage of these technologies without having to invest substantial capital equipment expense. We have the capacity to handle a large volume of calls and provide seamless customer service.
Phone System Network
- Multiple node fiber ring that is connected with redundant Fiber Optic cabling. Supporting CO & T-1's lines.
- The PBX Telephone System is NEC Univerge 2400 platform.
- ACD is also NEC with reporting by Technology For Business
- IVR is provided by Technology For Business (TFB) Applications include ....Call Routing, Whisper Announce, Screen Pops and Host Computer Account look up.
- Call Logging is provided by Audiolog
- Irene work force management software
Computer Network
- Redundant and load balanced, AIX and Windows servers.
- Redundant enterprise class storage area networks (SAN), serviced by redundant uninterruptible power supplies (UPS).
- Redundant paths to the internet with multiple layers of security to protect the environment from perimeter and internal threats.