ProCore Solutions is available 24 hours a day / 7 days a week / 365 days a year to handle a variety of service inquiries and problems your customers encounter. We offer a variety of scalable service solutions.
Please click on the links below for additional information regarding each service.
Full Service Customer Care
ProCore Solutions customer care services provide a cost effective solution to answering all of your customers account inquiries, from General Customer Care, New Service, Start & Stop Service, High Bill Complaint, Bill Payment, etc.
Overflow & Peak
Call relief for peak periods during regular business hours. Calls are easily transferred either at set times or preset call volume thresholds.
After Hours
Providing the same World Class Service as you would find with our Full Service Customer Care, we offer an alternative solution to expanding your customer service hours. Whether you are looking to extend your service by a few hours or to a 24/7 operation, ProCore Solutions offers an after-hours solution to avoid large staffing hires and costly equipment purchases.
Outage Management
ProCore Solutions is equipped with a T-1 network, with full battery back-up, generator back-up and an off-site disaster recovery location. We have taken severe steps to provide uninterrupted outage management services during our clients' power outages.
Our CSR's are available 24/7 for outage calls. We also have on-call CSRs to be available within minutes of a major outage. Every CSR and member of the management team is trained to handle outage calls.
Collections
Provides retrieval service for late or delinquent bills
Product Sales
Inbound or outbound selling of products and services offered by our clients. Examples: Surge, Internet, Cable/Satellite, Home Security
Survey
Outbound marketing and customer service surveys
Language Translation
We employ a large Spanish-speaking staff that enables us to provide bilingual customer service to our clients customers.
