"Commitment to Excellence" is not just a fancy slogan, it's a value ProCore Solutions is founded on. We strive everyday to provide "World Class Customer Service" to our clients and our clients' customers. Call Reporting is a major factor in determining the level of service we are providing. We have a multitude of measurements and thresholds in place to ensure we succeed in our commitment.
Customizable reporting
100% call recording
Standard ACD reporting provided (hourly, daily, weekly, monthly)
| Total Call Volume | Calls Answered |
| Calls Abandoned | Calls Answered % |
| Calls Abandoned % | Longest Waiting Call |
| Grade of Service | Average Calls |
| Average Speed of Answer | Total Talk Time |
| Total Hold Time | Average Handle Time |