ProCore Solutions' Commitment to Quality
ProCore Solutions is committed to Quality. We know that customers are the foundation of our business and customer satisfaction is paramount to our success. We achieve and maintain excellent Quality standards with a balanced approach, defining clear expectations and setting high standards.
ProCore Solutions Quality Assurance program delivers excellence by driving consistency via customer contacts, metrics, online scorecards and employee recognition. Other bench marking tools:
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Clear Quality Expectations |
| Each client has customized requirements aligned with priorities and client-specific needs. | |
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Quality Monitoring Technology to Drive Performance |
| A combination of automated call monitoring technology, a rigorous certification process and regular calibration sessions ensure consistency in call evaluation. | |
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Quality Assurance Specialists |
| High-performing QA Specialists record Quality metrics to reach goals and define trends. | |
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Coaching & Feedback |
| Proactive side-by-side and offline monitoring achieved by QA, Supervisor and Trainer. | |
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Customer Satisfaction Surveys |
| Independent Surveys are available to measure overall performance and customer experience. |