We have 313 seats in the call center. If each of these seats were occupied 24 hours per day, seven days per week, 52 weeks per year, at 75% utilization, we would be able to handle 154,230,750 calls per year. Since 2000, our call center workforce has grown by 415%.
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Number of Calls to Get Problem Resolved
Number of People to Get Problem Resolved
*Figures above are as of July 2009 provided by an external research company.