Customer Service Representative
Posted: July 8th, 2010
| Contact Person: | ProCore General |
| Contact Telephone: | 678-355-3550 |
| Job Type: | Full Time |
| Base Pay: | 12.00 per hour |
| Location: | Marietta |
| Requirements: | ProCore Solutions is currently hiring for full time Customer Service Representatives. Positions include benefits after 90 days. Start date for this position is Monday July 12, 2010
Mandatory training will be Monday-Friday 8am-5pm for 4 weeks. ProCore Solutions now requires every Customer Service Representative to have a Silver or better Certification from the Georgia Work Ready Program. Information about the program is located on our website. •High School Graduate/Equivalent. •A minimum of 1 year previous experience as a Call Center Representative or related customer service experience. •Strong interpersonal skills. •Works well independently and in a team environment. •Excellent listening, oral and written communication skills. •Detail oriented; strong analytical skills. •Ability to type a minimum of 35 words per minute. •Flexible with regards to work schedule (some evenings and/or weekends may be needed). •Awareness and understanding of various Call Center related software. •Experience with Microsoft Office applications |
| Description: | •Receive inbound calls from utility customers regarding bill inquiries.
•Assist customers with accounts (answering questions, setting up payment arrangements, new service and/or reconnections). •Resolves customer telephone inquires in such a manner to assure quality assurance standards are maintained. •Accurately notates customer accounts, according to established procedures. •Effectively offers value added products and services to customers; initiates appropriate service orders. •Maintains accurate knowledge of procedures, products, processes, etc. •Effectively utilizes help file to find answers to customer account questions. •Participates in new hire training classes and other cross-training classes as needed. •Makes recommendations to management to improve current processes and procedures. •Keeps Supervisors and Manager informed on issues or immediate needs that may impact the department. •Provide assistance and backup during high call volume and after hours service outages as needed. |