About Us
Testimonials
"Since transferring our call center operations to ProCore Solutions in 2007, we have seen an increase in our overall customer satisfaction, service levels, and our customer base. The partnership success has also allowed us to focus on both acquiring and retaining customers, which has allowed us to grow by over 50% to now serve 250,000 customers. Great customer service is a major factor in our growth and we couldn't have done it without the professionalism and quality of service ProCore Solutions provides."
"I would like to commend ProCore on their hard work and dedication. We have been with them for about 18 months. Their service has been outstanding and well worth the money, in fact ProCore’s services have saved us money. Not only has ProCore saved us money, the service to our customers has become more efficient. A prime example is the ice storm on January 29th, 2010 at one time we had all 11,000 electrical customers out of service. ProCore received around 6,900 calls from our customers and we were able to restore all power at least 24 to 48 hours sooner than if we had to handle the calls ourselves. The Bolivar Energy Authority is proud to have ProCore as our outage call answering service."
"We appreciate so much what ProCore offers us. What an impressive operation you have!"
"In the electric cooperative industry, the dates we remember are most often associated with major storms. September 13th, 2008 will be remembered at Sam Houston Electric Cooperative as the day Hurricane Ike tore through East Texas as the worst storm in our 70-year history, leaving every one of Sam Houston EC’s 66,000 meters without power...
Over the next 12 days, Sam Houston EC and ProCore fielded 34,000 calls from our members without a complaint. In fact, we received compliments regarding the manner in which calls were handled...
All totaled, more than 3,000 people were part of the Ike recovery effort, and the folks at ProCore Solutions were an integral part of what we refer to as our "Power Up Texas Army." Thanks for a job well done... "
"GreyStone Power recognized that expanded service hours would be of value to all of its members including those calling for new service. Rather than hire additional staff required for their around the clock operation GreyStone Power contracted with ProCore Solutions. Currently ProCore receives overflow calls during our summer months (on hold times exceeding 2minutes 15 seconds) as well as after hours calls. ProCore handles as much as 25% of GreyStone Power's calls annually. Greystone has also extended its Customer Information and Outage System to ProCore Staff. As a result ProCore is able to complete all new service orders except for those requiring engineering. By utilizing ProCore to meet peak call times Greystone Power has significantly reduced its call abandonment rates."
"Although we've worked in partnership with ProCore Solutions as our call center for just a few months, the Tommy Nobis Center team has been quite impressed with their responsiveness and their focus on quality customer service. The ProCore team put a great deal of work into the development, and now they communicate with us routinely to enhance our vehicle donation program call center activities. They always come to the table with a real can-do attitude."
"Mid-Kansas Electric Company needed transitional call center services when we purchased an investor owned utility. ProCore Solutions did an excellent job of helping us plan and implement the process to transfer calls to the ProCore Call Center. ProCore staff was vigilant in recognizing trends for calls and modifying systems quickly to meet the customer needs. We are very pleased with the service ProCore provided to us."
"A sewer overflow in the cul-de-sac adjacent to my home occurred on a Saturday in mid-April. I discovered the problem at 6:30 a.m. I called our published trouble number to report the problem. After a couple of rings a pleasant sounding voice answered the call identifying herself as Marietta Power and Water, my report was taken and repeated to me to verify the info, etc. She thanked me for calling Marietta Power and Water and reported the situation. Our call crew was on the scene within the hour. Flawless! A slam dunk! Very professionally done!"