ProCore Solutions Opens Second Call Center
December 8th, 2008
Even in a turbulent market, ProCore Solutions is enjoying exhilarating growth. On Monday, December 8th, 2008, ProCore Solutions opened a new call center facility to service Cobb EMC and Outsourced Client Services. The call center seats 103 customer service representatives, 6 supervisors, and a call center manager.
The new facility has a state of the art Resource Center that includes Access Management, Forecasting/Scheduling and Reports. The Resource Center has multiple views that give them better visibility of the workforce, allowing them to quickly identify the floor status and re-assign agent queues as needed. It has a weather tracking/outage dispatching system (real-time) that informs them immediately when bad weather is approaching and/or power outages allowing customer service representatives to be ready at a moment’s notice.
Alicia Cuesta, Call Center Manager, is very excited about the new facility and says, "It is a state of the art call center. It is conducive to high performance, has great acoustics and the low cubicles make it easy to view the entire center at a glance. It will definitely enhance our performance matrix."
We are very proud of the new facility and all that it has to offer. We are confident that we can service our clients with the most up to date technology and provide our customer service representatives with a comfortable and productive place to work.