ProCore Solutions is a U.S. based, live operator customer service center providing scalable, World Class customer service. ProCore Solutions provides you with the opportunity to strengthen your relationship with your customers through 24/7/365 service. We focus on the customer needs which allows you to focus on your CORE business. By partnering with ProCore Solutions you pay for customer service and customer satisfaction, not overhead.
ProCore Solutions was formed just outside of Atlanta, Georgia on July 10, 2000 out of a need to provide world class customer service to members of Cobb EMC and its partnership with a natural gas marketer in the deregulated Georgia market.
Since we incorporated our workforce has grown from 42 employees to more than 320 employees. This growth is directly linked to our ability to provide valuable, reliable, flexible customer service, to our 29 clients. More and more, companies are realizing the financial and operational benefits of outsourcing parts or all of their call center operations.
Vision: To be a leading provider of world class customer service
Mission: Develop seamless lasting relationships with our clients, while investing in our employees and community.
Values: Team-Oriented, Client-Driven, Ethics, Continuous Improvement, Communication, Community and service excellence.